CarShareNova: Frequently Asked Questions (FAQs)

General Information

What is CarShareNova?

CarShareNova is a premium car-sharing platform that enables luxury car owners to rent out their vehicles online to reliable individuals and corporate clients. Our platform ensures secure payment exchanges, comprehensive insurance coverage, and a focus on convenience and affordability. Car owners can offset car installments and make a profit by sharing their vehicles, while renters gain access to unique, premium vehicles for short- or long-term use.

How does CarShareNova work?

Book a car online, pick it up from an agreed location, and return it after your trip. Both owners and renters undergo verification to ensure trust and safety.

Where is CarShareNova available?

We currently operate in Gauteng, with plans to expand across South Africa.

What types of cars are available on CarShareNova?

CarShareNova specializes in premium, luxury, and exotic vehicles, with plans to include economy and eco-friendly vehicles in the future.

Why should I use CarShareNova instead of traditional car rental services?

CarShareNova offers a more flexible, on-demand model with access to premium vehicles often unavailable through traditional car rental services.

Sign-Up Process

How do I sign up?

Sign up quickly using your Google account or email. Once your account is verified, you can rent a car or list your vehicle. For first-time renters, ensure you have documents like your ID/passport and a valid driver’s license.Sign up here.

What do I need for my first booking?

You’ll need a valid identification or passport document, driver’s license, banking details, and consent for background checks (including credit score and anti-money laundering checks).

Is it mandatory for me to build a profile?

While not mandatory, creating a detailed profile improves your chances of having booking requests accepted, as owners get to know you better

What if I don’t update my profile?

Updating your profile is optional but recommended to build trust and familiarity with owners.

For Owners

Booking a Car

How do I book a car?

Create an account on CarShareNova, complete the verification process, and use the search filters to explore our selection of vehicles. Submit a booking request for your preferred car. First-time renters must get verified prior to their initial booking.

What are the age and license requirements?

You must be at least 27 years old and have a valid driver’s license with at least 2 years of driving experience.

Are international drivers allowed?

Yes, international drivers with valid licenses and proof of eligibility can use CarShareNova services.

Do I need to sign a contract to rent a car?

Yes, you agree to CarShareNova's terms and conditions, which outline rental duration, payment, insurance, and responsibilities.

What if I have a poor credit score?

CarShareNova reserves the right to decline account creation or trip requests based on credit checks or other security measures

Modifying or Canceling a Booking

How do I extend my booking?

Submit a new booking request for the additional days. Extensions are treated as new bookings and must be approved by the owner.

What is the cancellation policy?

CarShareNova offers three cancellation tiers:

Flexible: Full refund if canceled up to 24 hours before the trip.

Moderate: Full refund if canceled up to 5 days before the trip

Strict: Full refund if canceled up to 7 days before the trip.

What happens if I return the car late?

Late returns may incur additional charges. Notify CarShareNova or the owner if you anticipate being late.

Payment Process

When do I pay for my booking?

Payment is required once the car owner accepts your booking request

What payment methods are accepted?

We accept major credit cards, debit cards, and online payment platforms like PayPal.

Are there any hidden fees?

No, CarShareNova values transparency. All costs are outlined during the booking process.

Fuel and Mileage

Is fuel included in the booking cost?

Renters must return the car with the same fuel level as at the start of the trip. Failure to do so may result in refueling fees.

Are there mileage limits for rentals?

Mileage limits vary by vehicle and owner. Check the specific listing for details.

Can I rent a car for a one-way trip?

One-way rentals depend on the owner’s preferences. Check with the owner prior to booking.

Safety and Insurance

Is CarShareNova safe?

Yes, all users and vehicles are vetted for safety and reliability

Is insurance included?

CarShareNova partners with PetroSure to provide commercial insurance for owners. Renters are encouraged to acquire additional coverage.

What happens if the car is damaged during the rental?

CarShareNova’s insurance policy covers damages, but renters may be liable for deductibles.

What happens in case of an accident?

Contact the car owner and CarShareNova support immediately at info@carsharenova.com.

Who is responsible for traffic violations?

Renters are responsible for all traffic violations incurred during the rental period.

What if I lose the car keys or misplace an item?

Contact CarShareNova support immediately. Replacement costs may apply.

For Owners

Getting Started

How do I list my car?

Listing is free. Create an account, upload your vehicle’s documents and photos, and set your daily rental rate.

Do I pay to list my car?

No, listing your car is free. CarShareNova charges a commission only when your car is rented.

What type of cars can I list?

We accept premium, luxury, exotic, and green vehicles that meet our standards.

Managing Bookings

How do I manage booking requests?

Accept or decline requests via your CarShareNova dashboard. Respond within 24 hours to secure bookings.

How do I track the rental activity of my car?

Track bookings, earnings, and availability in real-time through your dashboard.

Can I reject rental requests?

Yes, you can decline requests that don’t meet your preferences.

Payments

When will I get paid?

Payments are processed within 5 business days after a completed trip.

How much commission does CarShareNova keep?

CarShareNova retains a 20% commission on rentals. Renters are charged a 3% service fee.

Vehicle Maintenance

Are the vehicles sanitized and maintained?

Owners are encouraged to clean, sanitize, and maintain vehicles regularly.

Technology

Does CarShareNova have a mobile app?

We currently offer a mobile-friendly website. A dedicated app is in development.

Can I unlock the car using the app?

This feature is not currently available but may be introduced in the future.

Does CarShareNova integrate with public transport?

We are exploring options to integrate with public transport systems.

Corporate Clients

What services does CarShareNova offer for businesses?

We offer tailored car rental solutions for corporate needs, including executive transport, promotional events, film productions, and more. Contact info@carsharenova.com to set up an account.

Support

How can I contact CarShareNova?

Email info@carsharenova.com or message us on WhatsApp at +27 68 615 6178.

What should I do if the car breaks down?

Contact the owner and CarShareNova support immediately for assistance.

Community and Rewards

Does CarShareNova offer a rewards program?

Yes, you can earn rewards through referrals, consistent bookings, and promotions.

Can I refer friends?

Absolutely! Invite friends and earn rewards when they book their first trip.