Frequently Asked Questions
For Renters
1. Payment Process
1.1 When do I pay for my booking?
Payment is required once the car owner accepts your booking request. After you click "Request Booking," the owner will receive a notification of your interest. If the owner accepts, you’ll receive a confirmation, and your booking status will be ‘pending payment.’ Make your payment through our various methods to finalize the booking. Note: For non-credit card payments, the booking is only confirmed once the funds have cleared.
2. Booking a Car
2.1 How do I book a car?
To book a car on CarShareNova, start by creating an account. Once registered, use our search filters to explore our wide range of luxury and exotic vehicles. When you find the perfect car, submit a booking request. First-time renters need to get 'approved to drive' after their initial booking request, making future bookings even faster and easier. If you don't have an account yet, you can sign up here.
2.2 What do I need for my first booking?
If it's your first time booking, you'll need to create an account and go through our quick approval and verification process. We will require your valid driver’s license and confirmation of banking details. Once approved, you're all set to rent any car on the platform.
2.3 What if I have a poor credit score?
CarShareNova reserves the right to decline account setups or trip requests based on credit checks, background checks, failed document verifications, or other reasons to ensure the safety and security of our community.
3. Modifying or Cancelling a Booking
3.1 How do I extend my booking?
If you need to extend your rental period, you must submit a new booking request for the additional days. Extensions are treated as new bookings, so it’s important to request an extension as early as possible to avoid any overlap or availability issues. The owner will need to approve the extension, and you can also reach out directly to expedite the process.
4. Feedback and Reviews
4.1 Can I review the car and the owner?
Absolutely! We encourage all renters to leave feedback on their rental experience. After your trip, you will receive a prompt via email or SMS to rate the car and the owner. You can also log into your CarShareNova account and submit a review under ‘My Reviews.’
For Owners
1. Getting Started
1.1 How do I sign up?
Signing up is quick and straightforward, taking only a couple of minutes. You can register using your Google account or email. Once your account is set up, you can browse the CarShareNova platform, rent a car, or list your vehicle. Additional verification is required to list or rent vehicles, which typically takes around 10 minutes if you have all necessary documents.
1.2 How do I list my car?
Listing your car on CarShareNova is easy and free. Simply create an account and click on “List Your Car.” Follow the guided steps to upload your car’s documents (license disc, driver's license, and photos). Add detailed vehicle information, and your preferred daily rate.
2. Pricing and Listings
2.1 How is my car’s daily rental price set?
CarShareNova suggests a daily rate based on your vehicle's value and market demand. You have the flexibility to adjust this rate, but note that setting a competitive price can increase the frequency of rentals.
2.2 How do I manage my vehicle listing?
Keep your vehicle listing attractive by providing detailed descriptions and high-quality photos. Update your listing regularly to reflect any changes in availability or pricing.
3. Managing Bookings
3.1 How do I manage booking requests?
You can accept or decline booking requests directly from your dashboard. You have up to 24 hours to respond, but faster responses are recommended to secure the booking.
3.2 How will I know if someone wants to rent my car?
Once your car is listed, you’ll receive rental requests via email or SMS. All renters are pre-screened by CarShareNova, but you have the final say on who rents your car. You’ll need to respond promptly to any inquiries or booking requests to confirm the rental.
4. Handover Process
4.1 How do I hand over my car?
Coordinate with the renter to agree on a time and place for the handover. Conduct a brief inspection together and complete a trip checklist, which confirms the car’s condition. The car can either be picked up from you or delivered to a specified location for an additional fee.
5. Payments
5.1 When will I get paid?
CarShareNova will process your payment within 5 business days of a successfully completed trip. The payment will be transferred directly to your bank account. If there are any additional charges (e.g., fuel discrepancies), please submit the relevant documents and receipts immediately to recover costs from the renter.
5.2 How much commission does CarShareNova keep?
CarShareNova retains 25% of the rental amount for each transaction. This fee helps cover the upkeep of the platform, including website maintenance, customer support, marketing efforts, insurance facilitation, and other essential services that ensure a seamless and secure experience for both renters and owners.
6. Communication and Support
6.1 How do I respond to rental requests?
All communications and notifications are handled through the CarShareNova platform, mainly via email and SMS. Your owner dashboard is your central hub for managing bookings and listings. Once a booking is accepted and paid for, you and the renter will receive each other’s contact details to coordinate the handover.
6.2 How can I contact CarShareNova for support?
You can reach our support team through the online help desk available on every webpage or by emailing our customer service center at info@carsharenova.com.
7. Reviewing Renters
7.1 How do I review a renter?
After the trip, you will have the opportunity to leave feedback about the renter through your owner dashboard. Your review helps maintain a safe community and provides insights for other owners.
